Who we are
Countbird is a brand of Obliqua Digital Solutions Private Limited, a company registered in Kolkata, India ("Countbird", "we", "us"). We decide how the personal information described here is used. You can reach us about anything in this policy at hello@countbird.com.
What we collect
- When you book a call. Your name, email address, time zone, the slot you pick and anything you type into the booking form. Bookings run through Calendly.
- When you email us. Your email address, name, signature details and whatever you choose to write.
- When you visit the site. Our host, Cloudflare, processes technical data such as your IP address, browser type and the pages requested, to deliver the site and protect it from attacks.
- When we work together. Business contact details and the information needed to agree, deliver and invoice our services.
We don't ask for sensitive personal information through this website, and we'd ask you not to send it.
What we don't do
- No analytics or advertising trackers on this site.
- Our own pages set no cookies. Our fonts are served from our own domain.
- We never sell or rent your personal information.
How we use it, and why
- To reply to you and arrange calls. This is in our legitimate interest in answering enquiries, and helps us take steps you've asked for before any contract.
- To understand the role you want to fill and propose candidates. This is a step towards a contract with you.
- To deliver, invoice and support our services once we work together. This is needed to perform our contract.
- To keep the site secure and working. This is in our legitimate interest in running a safe website.
- To meet legal, tax and accounting obligations.
Who we share it with
Only the providers that help us run Countbird, and only what they need:
- Calendly (scheduling). Booking happens on Calendly's own website, which has its own privacy policy and cookie notice.
- Cloudflare (website hosting and security).
- Our email provider, to send and receive messages.
- If we put forward candidates for a role, we share your business contact details and role brief with those candidates, who are bound by confidentiality.
We may also disclose information if the law requires it, or to protect our rights.
International transfers
We are based in India, and our providers may process data in other countries, including the United States. Where the law requires it, we rely on safeguards such as the standard contractual clauses our providers offer.
How long we keep it
- Enquiries and booking details: up to 24 months after our last contact, unless we start working together.
- Client records: for the length of our engagement, plus whatever period tax and company law require after it ends.
- Hosting and security logs: for the short periods set by Cloudflare.
Your rights
Depending on where you live, you may have the right to:
- see the personal information we hold about you
- correct it
- have it deleted
- object to or restrict how we use it
- get a copy in a portable format
- withdraw any consent you gave
To use any of these rights, email hello@countbird.com. We'll reply within 30 days. You can also complain to your local data protection authority, for example the ICO in the UK or the supervisory authority in your EU country. We'd appreciate the chance to sort it out first.
Grievance contact (India)
For questions or grievances under India's Digital Personal Data Protection Act, 2023, write to hello@countbird.com with "Privacy" in the subject line.
Children
This site is for businesses. It isn't meant for anyone under 18, and we don't knowingly collect their information.
Changes
If we change this policy, we'll update the date at the top of this page. Significant changes will also be flagged on the site.