Keeping customers is cheaper than finding new ones. Countbird finds experienced customer success managers in India who are calm, clear and commercially minded, tests them on real account scenarios, and handles their pay and paperwork.
What a remote customer success manager does for you
- Runs onboarding calls and checklists for new customers
- Holds regular check-ins and business reviews
- Tracks account health and flags churn risk early
- Handles escalations with support and product teams
- Spots upsell and renewal opportunities
Tools and skills we check
We match candidates to the tools you already use. Common ones for this role:
- HubSpot
- Salesforce
- Intercom
- Zendesk
- Gainsight
- ChurnZero
- Notion
- Loom
How we test candidates
The task
Candidates get a short account history with warning signs. They write a recovery plan and the email they'd send the customer this week.
In the in-depth interview, we cover
- Role-play with an unhappy customer
- How they'd run your onboarding
- What account health means to them
- A renewal they saved
Signs of a great hire
- Calm under pressure and clear in writing
- Thinks about the customer's goals, not just tickets
- Raises risks early, with a plan
A good fit if
- Your founders still handle every customer call
- Churn is creeping up
- You're adding customers faster than you can onboard them
Have this ready
- Your onboarding steps and common issues
- Access to your CRM and support tools
- How you define a healthy account
How hiring works
- Day 1: a 30-minute kick-off call about the role and your team.
- Days 2 to 3: we write the brief and a test built around your work.
- Days 4 to 14: we source, screen and test candidates.
- By day 15: you meet 2 to 3 people we would hire ourselves.
- Then: one final interview, you pick, and we handle the contract and pay.
See the full process on How it works.
Questions
Can they also handle support tickets?+
Yes, if the volume is manageable. We'll help you decide on the kick-off call.
Can they talk to customers on video?+
Yes. We test spoken English and confidence on calls.
Will they own renewals?+
They can manage renewals end to end or prepare them for your account executive. You decide.